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Building an Ideal Customer Experience. That Lasts.

customer experience kansas city

When was the last time you called up a business to leave a compliment? Or left a positive review online? In fact, across every service industry, it is more common to hear from a customer when they are not happy than when they are. But you know what happy customers are more likely to do?

Come back.

At Lumber One, you are our top priority. The question, “how does this benefit the customer?”, guides our decision making. And the best possible customer experience is what we are going for with every call, every quote, and every completed job.

So whether you are a first time customer or long-standing partner of Lumber One, there are few things you can expect we will do to earn and keep your business.

Be Honest. Stay Honest.

You can count on us to buy right, so we can give you the best price for your lumber. And you can trust we are going to be transparent about real-time market conditions which may affect pricing and give you the best guidance possible estimate, to execution, to invoice. Our open honesty builds your confidence in us, and we know the best relationships are built on that trust. Listen. Respond. Repeat.

Each job has its own set of challenges. We partner with our customers to help solve them with the most effective and cost efficient solutions. That means a thorough walk-through with you of the project plans or job site so we can get you exactly what you need.

Make Good. Always.

There are times when things go less than perfect. And because we are human, mistakes can happen. But we believe mistakes are not what define you, it is how you react and what you do next that reveals the character of your company. Sure, perfection would be nice but when that doesn’t happen, you can expect us to take accountability and make good on it.

Communicate. Start to Finish.

From the initial quote to the final bill, talking you through each process is the most important thing we do. You deserve straightforward and sincere communication every step of the way whether it is by email, text, or face to face. And when you call us, you will find an actual person on the other end of the line who knows you and knows your project.

We always love hearing positive feedback from our customers, but more than that, we appreciate developing long-lasting relationships built on trust and integrity. It’s the Lumber One way. Contact us today.